Considering flying with Norse Atlantic Airways Reviews but unsure about the passenger experience? This comprehensive Norse Atlantic Airways review covers everything from customer feedback to service quality, helping you make an informed booking decision for your next transatlantic journey.

What is Norse Atlantic Airways?

Norse Atlantic Airways emerged as a budget-friendly long-haul carrier, filling the gap left by Norwegian Air’s retreat from transatlantic routes. Founded in 2021, this Norwegian low-cost airline focuses on connecting North America and Europe with competitive pricing and modern aircraft.

The airline operates a fleet of Boeing 787 Dreamliners, offering both economy and premium economy cabins. Norse Atlantic’s business model centers on providing affordable transatlantic flights while maintaining reasonable service standards—a balance that has generated significant passenger interest and mixed reviews.

Norse Atlantic Airways Reviews: What Passengers Are Saying

TripAdvisor and Online Review Analysis

Norse Atlantic Airways reviews on TripAdvisor and other travel platforms reveal a polarized passenger experience. Many travelers praise the airline’s competitive pricing and modern aircraft, while others express concerns about customer service and operational reliability.

Positive Review Highlights:

• Competitive transatlantic fares significantly below legacy carriers
• Modern Boeing 787 aircraft with decent seat comfort
• Straightforward booking process and website functionality
• Generally punctual flight operations during normal conditions

Common Complaints from Reviews:

• Limited customer service availability during disruptions
• Basic in-flight service with minimal complimentary offerings
• Baggage fee structure that can increase total trip costs
• Seat selection and upgrade fees that add to base ticket prices

Premium Economy Reviews: Worth the Upgrade?

Norse Atlantic Airways premium economy reviews present a more favorable picture than standard economy feedback. Passengers consistently highlight several premium economy advantages:

Premium Cabin Benefits:

• Increased legroom and seat width for enhanced comfort
• Priority boarding and dedicated check-in counters
• Improved meal service with multiple course options
• Complimentary baggage allowance reducing additional fees

Many reviews of Norse Atlantic Airways premium economy suggest the upgrade provides good value for longer transatlantic flights, particularly for travelers prioritizing comfort over absolute lowest price.

Service Quality and In-Flight Experience

Cabin Comfort and Aircraft Features

The Boeing 787 Dreamliner fleet receives generally positive reviews for cabin pressure, air quality, and overall comfort. Passengers appreciate the larger windows, reduced noise levels, and modern aircraft amenities that enhance the long-haul flying experience.

Seat Configuration and Comfort:

• Economy seats offer 31-32 inch pitch with standard width
• Premium economy provides 43 inch pitch with wider seats
• Modern seat design with adjustable headrests and decent recline
• Individual entertainment screens with reasonable content selection

Food Service and Amenities

Reviews of Norse Atlantic Airways consistently mention the airline’s buy-on-board food service model. While some passengers appreciate the cost transparency, others find the additional expenses frustrating, especially on long-haul flights.

The airline offers pre-purchased meal options at booking, which reviews suggest provides better value and food quality compared to onboard purchases. Premium economy passengers receive complimentary meals that generally receive positive feedback.

Booking Experience and Customer Service

Online Booking and Fees Structure

Norse Atlantic Airways reviews frequently mention the straightforward online booking process, though passengers emphasize the importance of understanding the fee structure before finalizing purchases.

Additional Fees to Consider:

• Seat selection charges for preferred locations
• Checked baggage fees for economy passengers
• In-flight meal and beverage purchases
• Travel insurance and modification fees

Customer Support Challenges

One consistent theme in reviews Norse Atlantic Airways receives involves customer service accessibility during irregular operations. Passengers report difficulty reaching support agents during flight disruptions, delays, or cancellation situations.

The airline’s customer service operates primarily through digital channels, which some travelers find limiting when dealing with complex issues or rebooking requirements during operational disruptions.

Route Network and Destinations

Norse Atlantic Airways focuses on popular transatlantic routes connecting major European and North American cities. The airline’s route strategy targets leisure and visiting friends and relatives (VFR) travelers seeking affordable international options.

Current destinations include major European hubs like London, Oslo, and Berlin, connected to North American cities including New York, Los Angeles, and Fort Lauderdale. The airline continues expanding its network based on demand and operational efficiency.

Comparing Norse Atlantic to Other Carriers

Budget Carrier Competition

When compared to other low-cost long-haul carriers, Norse Atlantic Airways reviews suggest competitive positioning in pricing while offering superior aircraft comfort through the Dreamliner fleet.

Legacy Carrier Comparison

Against traditional full-service airlines, Norse Atlantic provides significant cost savings but with reduced service inclusions. The value proposition depends heavily on passenger priorities and willingness to pay for additional services.

Frequently Asked Questions

Is Norse Atlantic Airways a reliable airline for transatlantic travel?

Norse Atlantic Airways operates modern Boeing 787 aircraft and maintains reasonable on-time performance during normal operations. However, reviews suggest customer service challenges during disruptions. The airline meets basic safety and operational standards but offers limited support compared to legacy carriers.

How do Norse Atlantic Airways premium economy reviews compare to economy?

Premium economy reviews are significantly more positive, with passengers praising increased comfort, complimentary meals, and priority services. The upgrade often provides good value for long-haul flights, especially when booked during promotional periods.

What should I expect from Norse Atlantic Airways customer service?

Customer service operates primarily through digital channels with limited phone support. Reviews suggest adequate service for routine inquiries but potential delays during irregular operations or complex issues. Consider purchasing travel insurance for additional protection.

Are Norse Atlantic Airways reviews on TripAdvisor representative of the overall experience?

TripAdvisor reviews reflect genuine passenger experiences but tend to overrepresent extreme positive and negative experiences. The airline’s relatively new operations mean review samples are smaller than established carriers, potentially skewing overall ratings.

How do additional fees impact the total cost of Norse Atlantic Airways flights?

While base fares are competitive, additional fees for seats, bags, and meals can significantly increase total costs. Reviews suggest carefully calculating total expenses including necessary add-ons before booking to ensure the final price remains competitive with full-service alternatives.

Final Thoughts

Norse Atlantic Airways reviews reveal an airline that successfully delivers affordable transatlantic travel with modern aircraft, though with the service limitations typical of budget carriers. The passenger experience varies significantly based on expectations, route selection, and willingness to pay for additional services.

For budget-conscious travelers prioritizing low fares over comprehensive service, Norse Atlantic Airways offers compelling value with its Dreamliner fleet and competitive pricing. However, passengers expecting full-service airline amenities or robust customer support during disruptions may find the experience disappointing.

The airline’s premium economy product receives consistently better reviews and may represent the sweet spot between affordability and comfort for long-haul travel. As Norse Atlantic Airways matures and refines operations, passenger reviews suggest gradual improvements in service consistency and customer support accessibility.

Before booking, carefully review the total cost including necessary add-ons, understand the limited customer service model, and consider travel insurance for additional protection. With realistic expectations aligned to the low-cost carrier model, Norse Atlantic Airways can provide satisfactory transatlantic travel at attractive prices.